FAQs

How do I reset my password?

On the ServicePoint login screen, click the 'Forgot Password' button. If you experience any trouble, please contact the HMIS HelpDesk  and a member of the HMIS Team can reset it or follow these Password Reset Instructions.

What do I do if I find a duplicate record?

Check all the pertinent details first – Name, Social Security Number, and Date of Birth.  If they all match, send an email to the HMIS HelpDesk  containing both (or however many there are) client id’s.  We will merge the records and let you know (as well as additional providers) that the merge has been completed.

If any of the details don’t match but you are confident the records are duplicate, contact the other agency and determine which record is correct.  Update the record so the details match and follow the directions above.