New User Training

Policy and Agreement

User Policy Agreement form is available here: HMIS / SERVICEPOINT USER POLICY AGREEMENT

All Maine HMIS users must read, acknowledge and sign the HMIS/ServicePoint User Policy, Responsibilities Statement, and Code of Ethics before they are allowed access to the HMIS system.

Currently, we offer an online option for new user training. We also offer online Emergency Shelter and Housing Assistance Program, PATH/Outreach, and Transitional/Permanent Housing specific trainings (follow links below for scheduling/registration). If you would like to discuss scheduling an ad hoc training, please contact the HMIS Team at

To register for the HMIS new user training,  Mail or Fax the completed User Policy Agreement to:

Attn: HMIS Team
353 Water Street
Augusta, ME 04330

Fax (207) 624-5768

Prerequisite Note: A completed New User Agreement must be received prior start of class for attendance to be counted for granting new HMIS user access to ServicePoint.  This class may also be taken by existing user as a refresher course.

Available Trainings:

Transitional and Permanent Supportive Housing New User Training: Click Here to register for training on how to enter data for transitional housing and permanent supportive housing.

Emergency Shelter and Housing Assistance Program New User Training: Click Here to register for training on how to enter data for the ESHAP program.

PATH/Outreach New User Training: to register Click Here  for our March 8, 2017 9:00-11:00 Training on how to enter data for PATH/Outreach programs.

The classes will cover:

Login to ServicePoint®
Navigate to ClientPoint
Search for Client Records
Input Client Data via ClientPoint
Configure and manage Households
ServicePoint Summary screen data entry workflow
Add Entry/Exit and Services data to a Client Record.

Successful completion of the HMIS New User Training is required prior to a user being allowed to access The Maine HMIS ServicePoint system.

Note: Our GoTo Training software assumes that each registrant will have a distinct email address and will not allow two registrations for the same email address for the same class. In terms of things like on-line tests the assumption is each participant will login using a different machine so that the test represents their work not a group effort.