New User Training

Policy and Agreement

User Policy Agreement form is available here: HMIS ServicePoint User Policy Responsibilities Statement and Code of Ethics

All Maine HMIS users must read, acknowledge and sign the HMIS/ServicePoint User Policy, Responsibilities Statement, and Code of Ethics before they are allowed access to the HMIS system.

ME-HMIS Training Process:

ME-HMIS is currently doing video trainings. If you would like to be trained in HMIS please fill out the “User Agreement” (from above) and submit it to ME-HMIS through email or fax. When we receive the “New User Agreement” we will setup an account in Canvas. You will be emailed account information to login to Canvas to view the online training videos. After completing the videos you will contact ME-HMIS and we will supply you an account to login to HMIS along with any additional training you may need and answer any questions you may have.


Fax (207) 624-5768


The videos will cover:

Login to ServicePoint®
Navigate to ClientPoint
Search for Client Records
Input Client Data via ClientPoint
Configure and manage Households
ServicePoint Summary screen data entry workflow
Add Entry/Exit and Services data to a Client Record.

Successful completion of the HMIS New User Training is required prior to a user being allowed to access The Maine HMIS ServicePoint system.

Note: Our Training software assumes that each registrant will have a distinct email address and will not allow two registrations for the same email address for the same class. In terms of things like on-line tests the assumption is each participant will login using a different machine so that the test represents their work not a group effort.