FAQs


How do I reset my password?

You can contact your Agency Administrator and they can reset your password. If that person is not available, contact the HMIS HelpDesk arrowlink and a member of the HMIS Team can reset it.



What do I do if I find a duplicate record?

Check all the pertinent details first – Name, Social Security Number, and Date of Birth.  If they all match, send an email to the HMIS HelpDesk arrowlink containing both (or however many there are) client id’s.  We will merge the records and let you know (as well as additional providers) that the merge has been completed.

If any of the details don’t match but you are confident the records are duplicate, contact the other agency and determine which record is correct.  Update the record so the details match and follow the directions above.